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DELIVERY METHODS

Transport companies:

Nacional companies and international: Correos.

Nacional and international: SEUR.

International: Spring Global Mail.

 

National Shipping time:

24 / H or 48 / h working days in children's fashion, rough estimates.
Between 24h and 10 business days in costumes and accessories, rough estimates.
 

  International delivery time:

Europe delivery between 4 and 7 days in children's fashion, rough estimates.
Rest of the World between 3 and 10 days in children's fashion, rough estimates.
Between 10 to 15 business days in costumes and accessories, rough estimates.
 

  Shipping costs orders:

The cost of standard home delivery can be seen increased if the volume weight of the order placed is high or packaging is special, standard prices are rough estimates the total net present appear in the shopping cart before confirming the order:

o   España (Península y Baleares): 2,99 euros.

o   Alemania: 10 euros.

o   Portugal (Continental): 5 euros.

o   Reino Unido: 8 GBP Servicio Estándar.

o   Francia (Continental): 10 euros Servicio Standard.

o   Irlanda: 10 euros Servicio Standard.

o   Italia: 10 euros Servicio Standard.

o   Bélgica: 10 euros Servicio Standard.

o   Holanda: 10 euros Servicio Standard.

o   Polonia: 10 euros Servicio Standard.

 

The cost of standard shipping to the world : vary depending on the weight between 15 € and 25 € that amount shall be indicated before confirming the order. All shipping charges will be indicated before the order confirmation.

* To avoid incidents in the delivery (wrong addresses, impossibility of finding someone at home etc.), it is essential to fill in all the requested data correctly in the product order form is recommended to indicate a contact telephone, to communicate with the client before any incident relating to the order.

 

RETURNS


 Download return form Descargar

       

           If the customer is not satisfied you can proceed with the return or exchange of the product and to exercise its right of withdrawal on the purchase done in the shop during the 14 days following receipt of the order and that will always meet with the following circunstancia:

 

a) The product is not open, since by the nature of the products and for reasons of protection of health and hygiene not be can support those (products unsealed after the entrega.

b) The client must have consideration of consumers according to national and Community legislation concerning the rights of consumers and usuarios.

c) If the requested product is not within the above and does not satisfy the customer: will proceed by this return by sending in their charge. Once verified the correct reception of the returned product, GOLULO will be refunded the amount pagado.

d) In any case if the product is defective source: customer should send it to his office. Once GOLULO receives the product defective and verified the defect will proceed to replace it and send it to the client. In this case change will always be for the same item or reference. Only will be charged the first shipment, taking over the ports corresponding to the return and new envio.

e) GOLULO  product that, by mistake, does not correspond to the order of: will proceed as in the case above and verified the error will proceed to ship the correct product.

 

GOLULO shall bear the cost of sending the wrong product and delivery of the of the performed order. When GOLULO deems that not applicable the refund or exchange of the product purchased or refund of the amount paid shall notify the customer, which can exercise their duties at the level it deems.

 

In this case, the returned product will be available to the customer for your collection or removal for a period of one month, after which no has been verified the same product be deemed abandoned, giving it the same legal fate. To proceed to refund or exercise of withdrawal, the customer will contact GOLULO so that, through messaging, pick up properly packaged products and including the form attached at each so-called order "return form", original invoice.

 

The item to be returned must be properly packaged for return along with all the instructions of use and possible accessories. To avoid confusion, we recommend all users desprecinten the package in front of the agent of the carrier to check the delivery status.

 

For questions, suggestions, complaints or questions about the online store , you can go to Customer Service for any of the following means:

Spain and Rest of World.

 

  • Email: shoponline@golulo.com
  • Phone: 0034 + 96 346 62 10
  • Post mail: Golulo Moda Infantil | Av. Burjassot, 134 código postal 46025 de Valencia (Customer Service Department online).

 

 

The present general terms and conditions are updated date October 22, 2014.

 

 

 

 

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