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Legal Warning

ROSA María ORTIZ MOYA, (in later GOLULO) with DNI 45.632.392 - R and registered office at Av. Burjassot, 134 46025 postcode of Valencia, makes available this web site under the following terms and condicion:


1. Purpose and scope.

The General Conditions of Sale in Spain apply strictly to all sales of products GOLULO well as other services associated with them , made ​​in Spain only in peninsular, so you are excluded Balearic Islands, Ceuta , Melilla and the islands Canary Islands and the rest of Europe. 

However it can send products to different territories always excluded under consultation.

Any order made GOLULO necessarily as an essential, decisive and indispensable, the unqualified acceptance by the Customer of the Terms and Conditions in addition to the general conditions of use and privacy policy set out in the web .

2. Intellectual property.

The source, graphics, images, photographs, sounds, animations, software, texts, as well as the information and contents included in the web portal GOLULO code are the exclusive property of the holder the website or third parties, whose rights legitimately holds about it, and are therefore protected by national and international legislation regarding intellectual and industrial property.

Under no circumstances shall any license granted or waiver, total or partial transfer of these rights is done or any right or expectation of rights conferred, and in particular, alteration, exploitation, reproduction, distribution or public communication the contents without the express permission of GOLULO.

The user only and exclusively use the material on this website for your personal and private use, being prohibited its use for commercial purposes or in illegal activities. GOLULO ensure compliance with the above conditions and the proper use of the contents presented in its website, exercising all civil and criminal actions that apply in the case of infringement or violation of these rights by the user.

3. Obligations of customers and users.

All Web Portal User agrees to use the services diligently and to meet the special warnings or instructions contained in the conditions of use. Specifically , without limitation and without limitation, the user agrees to:

a) Provide accurate information about the data requested in user registration form or placing an order, and keep them updated.

b ) Do not enter, store or disseminate information or materials that violate fundamental rights, public freedoms, honor , privacy or the image of others and general regulations.

c ) Do not enter, store or transmit through the store any programs, data, viruses, code, or any other electronic or physical device that is capable of causing damage to the Web portal, any services, 

or any of the equipment, GOLULO systems or networks , any other user, GOLULO providers or in general any third party.

d ) Do not use false identities or impersonate others in the register or purchase products online store.

e) Do not use the check fraudulently gifts that are made available.

Finally, especially the user to make a purchase through the Web portal promises to enable receipt of order requested by providing an address where it can be delivered the order requested within the usual time of delivery of goods. In the event of default by the client of this obligation, GOLULO shall have no responsibility for the impossibility of delivering the requested order.

All user liable for damages of any kind that GOLULO may suffer during or as a result of a breach of any of the obligations outlined above and any others included in the General Conditions and / or imposed by law in connection with the use of the web.

GOLULO shall at all times respect the law in force, and reserves the right to update the content when appropriate and to eliminate, limit or prevent access to them, temporarily or permanently, and to refuse web access to any user who make a bad use of the content and / or breaches any of these Terms.

4. Languages.

The purchase shall be deemed made ​​in the language in which the website is found when the buying process is made. Specifically may be purchased using Spanish, English, Frances and Aleman.

5. Payment and ordering.

Once the user has selected all items you want to buy , they will have been added to the shopping cart , and must then proceed to process the order and make payment. For this, the following procedure shall be followed:

1.- Click the button " Add to cart " .

2.- Fill and check the contact information , order details , shipping address on the order / invoice.

3.- Choose form of payment between the possible and click " Validate data and make payment."

4.- Click the "Basket " button at the top of the page.

5.- At this time, if necessary as the chosen form of payment, a redirect will occur to a secure page collection in which the same, according to criteria chosen will be formalized .

6.- Once processed and verified the payment will be confirmed by mail order.

In case you want to purchase a "Gift Certificate" must follow the guidelines established in the form itself.

The user can make payment by bank transfer, cash, PAYPAL or using any supported credit card at all times.

On the assumption that the user decides to pay by credit card or PayPal to minimize the risk of unauthorized access, it will redirect the user to a secure external environment provided by the entities responsible for the recovery with the use of appropriate technologies, as Verisign or similar to ensure payment is made safely.

Credit cards are subject to validation checks and authorization by the issuer of the same entity, so if the relevant issuer fails to authorize payment, GOLULO not be held responsible for not processing the order or failure to deliver the same understanding not concluded the contract with the user.

The prices and offers presented in the online store are valid for orders placed directly from the Web. The validation of the order by the user expressly implies knowledge and acceptance of these General Terms and Conditions as part of the contract. Unless proved otherwise, the data recorded by GOLULO constitute proof of all transactions between the customer and user GOLULO.

Once the purchase and in the shortest possible time from receipt thereof, shall be sent by e-mail proof of purchase. If you do not agree with the data provided in the confirmation, within a maximum period of 24 hours from the same, the customer may request changes thereto or cancellation of the contract by contacting the following info e-mail shoponline@golulo.com

6. Availability of products.

At all times the availability of products on the web, in case there is a breakdown of stock acquired one sees the product will alert the customer to inform him of the situation and propose solutions that best suit be indicated.

7. Conditions, deadlines and handling.          

The selection of products offered by GOLULO be subject to the limits of stock of each. The user can choose several options for sending your order in the national territory excluding Balearic Islands, Canary Islands, Ceuta and Melilla.

Once the order is placed , it will take between 48 and 72 hours to reach the address indicated by the customer , as long as falls within the national territory Spain , for the remaining places, countries see: Methods Shipping 

8. Right of withdrawal, changes and refunds.

If the customer is not satisfied you can proceed to refund or product exchange and exercise their right of withdrawal on the purchase made online store during the 14 business days after receipt of order and subject to compliance with the following conditions:

a) The product will not be open, because the nature of the products and for reasons of protection of health and hygiene can not admit those products unsealed after delivery.

b) The customer must take account of consumer according to national and Community legislation concerning the rights of consumers and users.

c) If the product ordered is within the manifested in points and does not meet the customer: it shall proceed to refund by shipping charge. Once verified the correct reception of the returned product, GOLULO will reimburse the amount paid.

d) In any case if the product is defective source: The customer must send it to his office. Once GOLULO receives the defective product and verified the defect of origin shall replace and send it to the client. In this case the change will always be for the same item or reference. It will only be billed for the first shipment, taking over GOLULO of postage for the return and redelivery.

e) Product which, by mistake, does not correspond to the order: proceed as in the previous case and verified the error will proceed to send the correct product. GOLULO bear the cost of shipping the wrong item and send the correct order made.

When GOLULO considers that it is unnecessary return or exchange the purchased product or refund of the amount paid will notify the customer , who may exercise their corresponding rights in the body considered . In this case, the product will be returned to the customer for collection or withdrawal over a period of a month, which elapsed without having verified the same product shall be considered abandoned and be given the same legal fate.

To proceed return or exercise of withdrawal, the customer will contact GOLULO so that through courier , collect properly packaged products and including the attached form for each order called "road returns ," the original      invoice. The article to be returned must be properly packaged for return along with all instructions and possible accessories.

To avoid confusion , we recommend all users desprecinten the agent package in front of the carrier to check the status of delivery.

9. Guarantee products.             

The term of product warranty is two years, although defects caused by neglect , beatings , misuse or tampering , improper installation, etc. , or products are worn by normal use are not included in the same same.

10. Reimbursement of amounts paid.            

 Reimbursement, where appropriate, be made through the means of payment used for purchase. In the event that the payment had been made ​​on delivery, you ask the customer GOLULO a valid account to make the payment.

11. Applicable law. Submission to jurisdictions.          

For the resolution of any dispute arising from the acquisition of products , it will be resolved by applying Spanish law, and in case of dispute , both parties agree to submit their own jurisdiction user provided has acquired the status of consumer under Community legislation on consumer affairs. Otherwise , the resolution of disputes shall be made by going to the jurisdiction of the Courts of the city of Valencia ( Spain ).

12. Online dispute resolution for consumer pursuant to Section 14.1 of Regulation (EU ) 524/2013: The European Commission provides a platform for online dispute resolution, which is available at the following link: http://ec.europa.eu/consumers/odr.

For questions, suggestions, complaints or questions about the online store , you can go to Customer Service for any of the following means:

 Spain and Rest of World.

  • Email: shoponline@golulo.com
  • Phone: 0034 + 96 346 62 10
  • Post mail: Golulo Moda Infantil | Av. Burjassot, 134 código postal 46025 de Valencia (Customer Service Department online).

 

 The present general terms and conditions are updated date October 22, 2014.

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