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General Terms and Conditions | Payment Methods

 General Terms and Conditions | How to buy

 

1.- Purpose and scope.            

The present general sales conditions in Spain are strictly enforced to all sales of GOLULO products as well as all other services associated with these, conducted in Spain only in peninsular, by what are excluded Balearic Islands, Ceuta, Melilla and the Canary Islands as well as the rest of Europe. 

However products may be sent to different territories excluded always on request. All requests made to GOLULO necessarily by way of essential, decisive and indispensable, condition the acceptance without reservation by the customer of the General conditions of sale in addition to the General conditions of use and the privacy policy set forth on the website.

The issue of your Order constitute implementation and entry into force of the Agreement, for all purposes . For our part, we are obliged to send the requested products and Acknowledgement of your Order.

2.- Intellectual and industrial property.            

The source code, graphic designs, images, photographs, sounds, animations, software, texts, as well as information and content that are collected in the website of GOLULO are the exclusive property of the owner of the website or of third parties, whose rights in this respect holds legitimately, therefore protected by national legislation and international field of intellectual and industrial property.

Under no circumstances shall that grants any license or renunciation, transmission, total or partial cession of these rights occurs or conferring any right or expectation of rights, in particular of alteration, exploitation, reproduction, distribution or public communication on said contents without the prior express permission of GOLULO. 

User, solely and exclusively, can use the material that appears on this site for personal and private use, being prohibited its use for commercial purposes or to incur illicit activities. GOLULO ensure the fulfilment of the above conditions and the proper use of the contents presented in its website, exercising all civil and criminal actions that are appropriate in the case of infraction or breach of these rights by the user.

3. - Obligations of customers and users.             

All users of the Web portal is obliged to use the services in a diligent manner, as well as to comply with the Special warnings or instructions for use contained in the terms of use. Specifically, but not limited to, the user undertakes: 

a) Provide truthful information on the data requested in the registration of user or the order form, and to keep them updated.

b) Not enter, store or disseminate material or information that goes against fundamental rights, public freedoms, honour, privacy or the image of third parties and in general legislation.

c) Not enter, store or disseminate through the store any program, data, virus, code, or any other electronic or physical device that is likely to cause damage to the website, in any of the services, or any of the equipment, systems or networks of GOLULO, of any other user, GOLULO providers or in general of any third party.

d) Not to use false identities, nor impersonate others in the register or procurement of products in the online store.

e) Not used fraudulently the gift cheque which are made available. Finally, especially, the user who made a purchase through the website undertakes to enable the receipt of the requested order providing an address where the order requested within hours of delivery of goods can be delivered. In the event of any breach by the customer of this obligation, GOLULO will not have any responsibility about the impossibility of delivery of the requested order.

Every user will be liable for damages and damages of any kind that GOLULO may occur during or as a result of the breach of any of the obligations set forth above, as well as any other included in these general conditions or those imposed by the law in relation to the use of the website. GOLULO shall ensure respect for the existing legal system at any time, and reserves the right to update the contents when it deems it appropriate, as well as to eliminate them, to limit or prevent access to them, either temporarily or permanently, as well as to refuse access to the website to any user who misuses of the contents and/or fails to comply with any of these terms.

4.- Languages.

The purchase means made in the language in which the web portal is where it is made the buying process. Specifically are you can buy using the Spanish, English, Frances y Aleman languages.

5.- Forms of payment and the order.             

Once the user has selected all the items that you want to buy, these will be added to the shopping cart, and then proceed to process the order and make the payment. For this purpose the following procedure will be followed:

1. Hacer click on the "Add to basket" button.

2. Fill and check contact details, order details, shipping of the order/factura

3. Choose between the possible payment and click on "Validate data and make payment".

4. clicking on the "Cart" button at the top of the pagina.

5. en this time, if it is necessary according to the chosen form of payment, will be made a redirect to a secure payment page in which is formalised, as criterion elegido.

6. Una time processed and verified the payment will be confirmed by e-mail order. In the event that you wish to acquire a "gift certificate" should follow the signs set out in the form itself.

The user may well make payment by bank transfer, cash on delivery, PAYPAL or by using any credit card admitted at each time.

In the event that the user decides to make payments via PAYPAL or credit card, to minimize the risk of unauthorized access will be redirected the user to a secure external environment facilitated by the entities responsible for the collection with the use of appropriate, such as Verisign or similar technologies to ensure that payment is made safely. 

Credit cards will be subject to verifications and authorizations by the authority of the same, so if the respondent does not authorise payment, GOLULO is not responsible for the processing of the order or non-delivery of the same understanding is not formalized contract with the user. Presented in the online shop prices and offers are valid for orders placed directly from the Web.

The validation of the order by the user expressly implies the knowledge and acceptance of these general terms and conditions as part of the conclusion of the contract.

Unless proven otherwise, the data recorded by GOLULO constitute proof of all transactions between GOLULO and the user client. After the purchase and in the shortest possible time from the confirmation of the same, a proof of purchase will be sent by e-mail. If you do not agree with the data entered in this confirmation, within a maximum of 24 hours from the same, the customer may request modification of the same or the cancellation of the contract by contacting at the following e-mail address info@golulo.com 

6.- Vailability of products.

At all times be indicated the availability of products on the web, in the event of a rupture of stock there is a ve purchased will alert customer to inform him of the situation and propose solutions that best you convengan.

7.- Conditions, deadlines and shipping the selection of products offered by GOLULO will be subject to the limits of each stock.

The user can choose several options for shipping your order in national territory excluding Islas Baleares, Canary Islands, Ceuta and Melilla: once the order, it will take between 48 and 72 hours to get to the address indicated by the customer, provided it is within the national territory, Spain, for the rest of the places, countries consult: info@golulo.com.

Delivery orders

Delivery times depend on the type of shipping and may be higher in times of discounts and promotions.

For orders that are sent to the address provided by the customer in Europe transit time it is:

o   España (Península y Baleares): 2 to 3 working days.

o   Alemania: Standard Service between 6 and 8 working days.

o   Portugal (Continental): 2 to 3 working days.

o   Reino Unido: Standard Service between 6 and 8 working days.

o   Francia (Continental): Standard Service between 6 and 8 working days.

o   Irlanda: Standard service between 7 and 10 working days.

o   Italia: Standard Service between 6 and 8 working days.

o   Bélgica: Standard Service between 6 and 8 working days.

o   Holanda: Standard Service between 6 and 8 working days.

o   Polonia: Standard Service between 6 and 8 working days.

For orders to the address provided by the customer in the Rest of the World transit time is sent:

Standard service between 2 and 12 working days.

Shipping costs orders


The price of a consignment is related to the type of delivery / selected weight and can meet before processing the payment.

The cost of home delivery standard can be seen if the volume increased weight of the order placed is high or packaging is special, standard prices are: 

o   España (Península y Baleares): 2,99 euros.

o   Alemania: 10 euros.

o   Portugal (Continental): 5 euros.

o   Reino Unido: 8 GBP Servicio Estándar.

o   Francia (Continental): 10 euros Servicio Standard.

o   Irlanda: 10 euros Servicio Standard.

o   Italia: 10 euros Servicio Standard.

o   Bélgica: 10 euros Servicio Standard.

o   Holanda: 10 euros Servicio Standard.

o   Polonia: 10 euros Servicio Standard.

The cost of standard shipping to the world : vary depending on the weight between 15 € and 25 € that amount shall be indicated before confirming the order.

All shipping charges will be indicated before the order confirmation.

8.- Tax and Currency.

Prices on this website are shown in the corresponding currency to the country of destination and include taxes.

Once completed the purchase order , and before the payment order , a final summary identifying the / the article / s purchased / s and its total price (including taxes).

Golulo gives its users the option to choose the destination country or region so they can see prices including taxes . If subsequently the delivery address is changed and the country or region of destination is modified , prices shown in the final summary of the order may vary.

9.- Right of cancellation, changes & returns.       

       If the customer is not satisfied you can proceed with the return or exchange of the product and to exercise its right of withdrawal on the purchase done in the shop during the 14 days following receipt of the order and that will always meet with the following circumstances:

a) The product is not open, since by the nature of the products and for reasons of protection of health and hygiene not be can support those products unsealed after the delivery.

b) The client must have consideration of consumers according to national and Community legislation concerning the rights of consumers and users.

c) If the requested product is not within the above and does not satisfy the customer: will proceed by this return by sending in their charge. Once verified the correct reception of the returned product, GOLULO will refund the amount paid.

d) In any case if the product is defective source: customer should send it to his office. Once GOLULO receives the product defective and verified the defect will proceed to replace it and send it to the client. In this case change will always be for the same item or reference. Only will be billed the first shipment, taking charge GOLULO of ports corresponding to the return and re-delivery.

e) Product that, by mistake, does not correspond to the order of: will proceed as in the case above and verified the error will proceed to ship the correct product.

GOLULO shall bear the cost of sending the wrong product and delivery of the of the performed order.

When GOLULO deems that not applicable the refund or exchange of the product purchased or refund of the amount paid shall notify the customer, which can exercise their duties at the level it deems. In this case, the returned product will be available to the customer for your collection or removal for a period of one month, after which no has been verified the same product be deemed abandoned, giving it the same legal fate. To proceed to refund or exercise of withdrawal, the customer will contact GOLULO so that, through messaging, pick up properly packaged products and including the form attached at each so-called order "return form", original invoice.

The item to be returned must be properly packaged for return along with all the instructions of use and possible accessories. To avoid confusion, we recommend all users desprecinten the package in front of the agent of the carrier to check the delivery status.

10.- Warranty of the products.           

 Products warranty period is two years, even though it does not include defects caused by negligence, blows, incorrect use or tamper, incorrect installations, etc., or products that are worn by the normal use of them.

11.- Reimbursement of the amounts paid.           

The refund, where appropriate, shall be effected through the means of payment used for the purchase. Where payment is made on delivery, GOLULO asked to customer a valid account number to make payment.

12.- Applicable law. Submission to charters.          

This web page server is located in Spain. For the resolution of any conflict derived from the acquisition of products, it will be addressed through the application of Spanish legislation, and in case of dispute, both parties agree to submit to the own user privileges when it purchased the as a consumer in accordance with Community legislation on consumer. Otherwise, the resolution of disputes shall be made by going to the jurisdiction of the courts and tribunals of the city of Valencia (Spain).

 

 Payment Methods

Once the user has selected all the items that you want to buy, these will be added to the shopping cart, and then proceed to process the order and make the payment.

To do this follow the following procedure: click on the "Add to basket" button. Fill, check the contact information, the order details, shipping of the order/invoice choose way of payment between the possible and click Validate data and make payment. Click on the "Cart" button at the top of the page.

At this time, if necessary according to the method of payment chosen, shall be a redirect to a secure payment page which will formalize is the same, in accordance with the chosen criterion. Once processed and verified the payment will be confirmed by e-mail order. In the event that you wish to purchase a gift certificate should follow the signs set out in the form itself. 

The user may well make payment by bank transfer, cash on delivery, PAYPAL or by using any credit card admitted at each time.

In the event that the user decides to make payments via PAYPAL or credit card, to minimize the risk of unauthorized access will be redirected the user to a secure external environment facilitated by the entities responsible for the collection with the use of appropriate, such as Verisign or similar technologies to ensure that payment is made safely.

Credit cards will be subject to verifications and authorizations by the authority of the same, so if the respondent does not authorise payment, GOLULO is not responsible for the processing of the order or non-delivery of the same understanding is not formalized contract with the user.

Presented in the online shop prices and offers are valid for orders placed directly from the Web. The validation of the order by the user expressly implies the knowledge and acceptance of these general terms and conditions as part of the conclusion of the contract.

Unless proven otherwise, the data recorded by GOLULO constitute proof of all transactions between GOLULO and the user client. After the purchase and in the shortest possible time from the confirmation of the same, a proof of purchase will be sent by e-mail.

If you do not agree with the data entered in this confirmation, within a maximum of 24 hours from the same, the customer may request modification of the same or the cancellation of the contract by contacting at the following e-mail address shoponline@golulo.com

 

 

For questions, suggestions, complaints or questions about the online store , you can go to Customer Service for any of the following means:

 Spain and Rest of World.

  • Email: shoponline@golulo.com
  • Phone: 0034 + 96 346 62 10
  • Post mail: Golulo Moda Infantil | Av. Burjassot, 134 código postal 46025 de Valencia (Customer Service Department online).

 

 The present general terms and conditions are updated date October 22, 2014.

 

 


 

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